We recover the packets your billing team can't.
Your unsigned orders
don't have to bleed revenue.
We chase down unsigned DWOs and SWOs, get them signed, and recover the supporting medical records, then hand you a complete billable packet. No signature, no records, no charge.
We reply in one business day. Nothing else — no nurture, no calls.
Built for DME companies drowning in aged orders. We're the only standalone DWO/SWO + records shop we know of.
A complete billable packet, every time.
For every recovered order, you get the full documentation packet your payer needs to bill the claim:
- Signed DWO / SWO
- Face-to-face / qualifying visit notes
- Supporting lab and clinical test data
- Medication list
- Item-specific clinical evidence
- Diagnosis codes (ICD-10)
A multi-brand Florida DME, ~400-order backlog in the first batch — signed.
Every aged order is leaking money.
First 30 days inside the first active client backlog — what we actually see, not borrowed industry stats.
Your offshore agents can't close them.
Your nurses don't have time.
A signed DWO without medical records is unbillable. Medical records without a signed DWO are unbillable. Half the packet = zero revenue. Meanwhile orders age out, payers deny, and the money walks.
The full-service RCM firms bundle order recovery into contracts at 3–8% of collections. The eligibility tools solve new orders, not the backlog sitting on a doctor's desk. Nobody is built for standalone DWO/SWO recovery at scale.
We are. That's the whole business.
One service, scoped tightly, priced per recovered packet. No bundle, no percentage of collections, no quarterly business review. The signed packet, or the invoice never gets sent.
Three steps. Your backlog, handled.
CSV in. Compliant packet out. We work the cadence so your team doesn't have to.
You hand off the aged orders
CSV of unsigned DWOs/SWOs over an encrypted channel. BAA signed first. PHI handling is locked down before a single record moves.
We chase the full packet
Fax with TPO citation, phone follow-up on a documented cadence, every attempt logged. Provider offices tiered by responsiveness so we don't waste time on the wrong contact.
You get a billable packet
Signed DWO/SWO plus the supporting medical records, delivered encrypted, ready to submit. You bill the claim. Done.
Built to recover every dollar DME leaves on the table.
Six services, one operating philosophy: HIPAA-locked, flat-fee, outcome-priced. We do the work most DME companies can't afford to staff for and bill only when we deliver.
Packet Recovery
Signed DWO/SWO plus the supporting medical records, delivered as one complete billable packet. Flat fee per packet, no recovery no charge. Currently our highest-volume offering.
No recovery, no charge.
Credentialing Services
Initial credentialing, re-credentialing, payer enrollment, and CAQH maintenance. Files filed, responses chased, expirations tracked.
Revenue Leakage Audit
12 months of claims data → underbilled codes, missing modifiers, un-appealed denials, AR past 90 days. Dollar amounts on every line.
Denial Recovery
Appeals by reason code on payer-specific timelines. Sorted by recoverability, packet built, filed before deadline. Same flat-fee discipline.
Prior Auth Management
Track every active PA, file renewals 30+ days early, document medical necessity. Eliminates silent coverage gaps.
Accreditation Readiness
Continuous compliance against ACHC, HQAA, Joint Commission. Mock surveys, CAP docs, policy updates. Annual surveys are now mandatory.
Need one of these now? Tell us which line item hits hardest and we'll scope it.
Want to check what Medicare actually covers before you bill? See Covered. (opens in new tab)
Purpose-built. Not bundled.
The big RCM firms want a percentage of your collections forever. We want a flat fee per packet we successfully recover. That's it.
No packet, no charge.
Zero risk on your side. If we don't recover the signed DWO and the supporting records, you don't pay. The pilot batch lands in your inbox as packets close — invoice goes out end of month, only for what actually shipped.
- ✓$150 full packet · $100 DWO-only
- ✓No setup fee, no monthly minimum
- ✓Per-recovered packet billing — itemized
Standalone service
No 3–8% of collections. No RCM contract you didn't ask for. One flat fee per packet, scoped to your product mix.
Live client portal
Sign in any time and see exactly where every order is. Status, document checklist, billing, and audit trail.
HIPAA-compliant infrastructure
AWS BAA signed. Encrypted e-fax with signed BAA. Encrypted email. Full audit logging on every PHI interaction.
Operator-led, not call-center-led
Every batch run by people who know payer rules and provider workflows. Not a script desk — a recovery desk.
How many unsigned orders are aging on your side?
Drop your work email and company. We'll reach out within one business day to scope your backlog and walk you through how a pilot batch works.
Most clients start with 100–500 aged orders. We work the batch on a standard cadence and invoice per recovered packet at the end of the month.
One business day. Real human, not a sequence. If we're not a fit we'll say so on the first call.